TERMS & CONDITIONS
Southern Electronics Supply, Inc., including its subsidiaries and/or affiliates ("Seller"), makes all sales of its products to buyer (“Buyer”) subject to the following terms and conditions:
ORDER PROCESS: Please allow 2 business days for all orders to be processed. As soon as an order is placed, the order process begins on our end. If you would like an accurate time frame of how long the order will take to process, we recommend contacting our sales department before placing an order. Once the item is shipped, you will be notified and your order status on your account will change to "Shipped". The "Quote Request" feature is also another great tool to use in order to get a response from our sales team regarding specific products, delivery estimates, and any applicable shipping fees.
PRICING: All products sold by Seller to Buyer are at the standard prices set forth in Seller’s current catalog of products. Southern Electronics receives its pricing from many different manufacturers and prices changes occur frequently. Prices displayed are subject to change without notice. Additionally, prices may vary between in-store and online.
In the event of a pricing error, we reserve the right to cancel any orders relating to such pricing error(s). For questions regarding price changes, please contact our sales department.
PRODUCT AVAILABILITY: We recommend contacting us prior to any order to make sure that your desired item is in stock. Stock items will typically ship within 1-2 business days. Non-stock items may be subject to an order minimum from the respective manufacturer. If this is the case, Southern Electronics will do our best to fulfill the order without any additional charges. However, there many be circumstances where a buyer will be required to meet a certain order minimum amount or pay an additional fee. If this is the case, Southern Electronics will contact the buyer with the different options and determine how to proceed. Once a non-stock item is purchased, Southern Electronics will update the buyer on the status of the order. Please keep in mind that some items may be available in a few days while others may take a few weeks.
Before placing an order, we recommened contacting our sales department via phone or email for item availability. If you place the order before checking availability, be sure to note that the item may not be in stock and may be drop-shipped from the manufacturer. If the item is to be drop-shipped, there is a 1-2 business day order processing time with the manufacturer.
Once a product is shipped, the shipping method you selected during the check-out process should determine the product's arrival date.
If we are not able to fulfill an order, we will message the customer within 1 business day. If we do not have a response within 3 business days, the order will be cancelled and a refund will be sent.
If an item is needed by a specified date, we recommend contacting us prior to purchase to ensure that the delivery date is possible. Also, we recommend using the comment section on the checkout page to advise us if products are needed by a certain date. We will attempt to fulfill all requests on our own, but if any additional information is needed or charges occur, we will reach out to the customer.
ORDER MINIMUMS, FEES & SHIPMENT TIME FRAMES:
Each brand and manufacturer have various regulations regarding order minimums, shipment locations, and air orders. Please note that if there is an order below minimum, we will attempt to fulfill it, but there may be longer handling times. While we do ship many items from our local warehouse, some items will ship directly from the manufacturer. Some manufacturers may have regulations and fees regarding direct shipments. For example, some manufacturers will not ship directly to certain states or may have additional fees to send direct shipments.
Also, some manufacturers will only allow for orders under certain amounts to be fulfilled some form or air shipment. Please be sure to review the information on the product page before purchase. We will fulfill all orders as soon as they are received. It is important for the customer to be aware of all of the guidelines before purchase. If you are unsure of certain guidelines or have additional questions before purchase, please be sure to call us at 1-800-447-0444. We want to ensure that all customers are fully aware of all information before placing an order.
Please note the following manufacturer minimums:Atlas: $100Bogen: $200Datacomm: $100Leviton: $100NTE: $100Platinum Tools: $200Seco-Larm: $200Vanco: $50
Please note that these are order minimums if we ship the order directly from the manufacturer. We do stock items from all of these manufacturers so we may be able to waive the minimum order. Please contact us under certain under minimum orders for these manufacturers.
TAXES: Buyer is responsible for paying all applicable federal, state, municipal or governmental tax, as well as any applicable import or customs duties, fees and similar charges. We currently charge taxes in the states of Louisiana, Mississippi, Texas and Arkansas.
If you are a business and have a resale tax certificate, please provide it to us prior to placing an order. In order for us to apply your order as tax exempt, the customer will need to need to create a website account, email us their resale certificate and wait for us to apply it to the account. It is important to note that if these steps are not taken prior to the order, we may not be able to refund any sales taxes. Please let us know if you have any questions.
PRIVACY: Buyer’s information is confidential with Southern Electronics and it is not shared or sold to any third parties.
RETURNS: Returns will not be accepted without a Return Material Authorization (RMA) from the seller. To receive a RMA, please submit a return request from your account, noting the specific item(s). Undamaged products must be approved for a refund within 15 business days from the date the item is delivered to the buyer. Manufacturers have differing return policies, and some items are not able to be returned. To be sure of a specific product's return policy, please contact us. Claims of damage, shortages or other discrepancies must be made within 48 hours from delivery of the product. Additionally, any required documentation must be submitted within 72 hours of our response to the initial claim. All returns are conditional and are not final until the product has been inspected.
Please note the following is need for a return to be approved:
- Product must be unused, undamaged, and in sellable condition
- Return all original packaging, accessories, manuals and forms
- Returns may be rejected if items do not meet the above requirements
Once the return is approved by us or the manufacturer, a credit will be issued to the original payment method. It can take up to 10 business days for the return to be received and processed. Actual refund time will depend on your financial institution's policies. Please note that return shipping is not refundable unless it is an error by us or the manufacturer. Returns are also subject to restocking charges by us or the manufacturer. For questions regarding return charges and policies, please contact us.
SHIPPING POLICY: Each product on our website may have a different processing time. Not all of the items displayed on our website are stock items. Processing times vary based on how your item is being shipped and where it is being fulfilled. Your full delivery timeframe includes both processing time and the time your item is in transit. Shipping costs are determined by your item's size and weight, your selected shipping method, and your delivery address. In your shopping cart, your shipping options and estimated cost will be shown. You can view the status of your shipment through your account or by contacting us. Please note, it may take up to 48 hours for a carrier to add your order into its tracking system. This means your tracking number may not provide updates for a few days after shipment. Please note that shipping calculations are estimated and errors may occur. If an error occurs, we will contact you and either amend or cancel the order.
There may be certain circumstances where products are too large or heavy to ship via conventional ground or air services. If this is the case, items may be picked up at one of our distribution centers or sales offices. Larger shipments can also be handled via freight service providers at a cost to be determined.
Free delivery may be provided for certain customers or orders.
All orders will ship complete unless otherwise specified in the order comments or if in the customer's best interest. If items are to be sent separately, the customer may be required to pay additional shipping charges.
The shipping method selected represents the delivery time from when the item is shipped and not when the order is placed. For item handling time, we recommend contacting us before purchase.
Since some of our items ship from various distribution centers, items are sometimes shipped a day or so before tracking information is available. For example, an order may ship on Tuesday morning, but we may not have tracking uploaded until Wednesday afternoon.
If you choose USPS as the shipment method during checkout and the item is not in stock, the item will be drop shipped from the vendor via UPS if USPS is not available. Stock items purchased will ship via USPS if that is the shipment method selected.
If you would like to use your own UPS Shipping account, please select that method during checkout. The "Customer Shipping Account" options are only to be used by customers with a UPS, FedEx, or other similar shipping carrier accounts. Be sure to include the correct carrier, account number and shipment method in the comments. Please note that orders without the correct information may have a delay in processing time.
If you are purchasing multiple items, we are also able to send quotes with custom shipping amounts.
Please note: If, for whatever reason, the shipping or freight courier is unable to deliver the items to the specified location and the recipient is unavailable, the buyer will be responsible to cover any additional re-delivery fees. Also, if a buyer requests for a package to be held for pickup and the package gets sent back to the shipped, the buyer will be responsible to pay any additional re-delivery charges.
We ship all orders to the address provided on the order. We are unable to ship to PO Boxes. Any issues with loss or undelivered packages needs to be handled directly with the shipping carrier. Our responsibility is to provide proof of delivery of the item to the provided address. We are not responsible for lost or stolen packages. We will provide any needed documentation to help.
SELLER WARRANTIES: The seller offers no warranties. Product warranties, if any, are provided by the manufacturer. Sales of Products may be subject to other terms, conditions or policies established and modified from time to time by the manufacturer.
PROMOTIONAL OFFERS: Customers are entitled to any promos listed on the website if they preform the qualifying activities. In order to receive the offer, customers need to contact us after purchase so the promotional item can be sent to them.
DEFECTIVE ITEMS: If you have received a damaged/defective item or an incorrect shipment, please contact us immediately so our team can assist in providing you with a prepaid return label.
Upon receipt of the returned product, we will fully examine the returned product and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. Defective products replacements are subject to receive a refurbished replacement.
PROPERTY/LIABILITY/INDEMNIFICATION: Products become property of the Buyer upon delivery of the Products to the common carrier or Buyer's representative at Seller's dock. Seller's delivery of the Products shall be the seller’s shipping point, with all risk of loss, damage, theft or destruction passing to Buyer at such point. Seller shall not be liable for any shipping delays. Buyer agrees to indemnify and hold Seller and its officers, directors, employees, agents and advisors harmless from and against any and all claims, damages, costs, liabilities, expenses (including, but not limited to, reasonable attorneys' fees and costs) that may result, in whole or in part, from any third party using the products provided under this agreement. In the event that any Product malfunctions and such malfunction leads to damage or injuries to the product, to Buyer’s business, the end-user’s business, to other equipment, or residence, or to employees or to other persons, Seller shall not be liable for such damages or injuries, and Buyer, for itself and its successors in interest, hereby forever releases and discharges Seller from any such liability.
AIR ORDERS: If you are wishing to place an air order, we recommend contacting us prior to purchase to ensure the timing that the item can be shipped. If the item is available and in stock by us or the manufacturer, in order for the order to be shipped the same day, it must be placed before the following times based on their respective brands. If you do not see the brand listed, please contact us.
Hoffman- 1:00 PM CST
Sprecher & Schuh- 10:30 AM CST
Middle Atlantic- 12:00 PM CST
Vanco- 1:00 PM CST
Proficient- 12:00 PM CST
Altech- 12:00 PM CST
Datacomm- 12:30 PM CST
Finder- 12:30 PM CST
Quest- 12:30 PM CST
SignaMAx- 11:30 AM CST
SHIPMENT DELIVERY ESTIMATES: The delivery estimate dates that are shown shipment methods during checkout are based on in-stock items. In-stock items will be processed within the time frames and will often arrive on the specified dates. Please note that these estimated delivery dates are not guaranteed, but are in place to assist customers with estimated arrival. In certain situations when items need to be shipped directly from the manufacturer, delivery times may not be 100% accurate, but will be so more often than not. We recommend contacting us to confirm item availability and delivery estimate before placing an order.
CALIFORNIA PROPOSITION 65: The California Proposition 65 warning is written to notify buyers that certain products may contain chemicals identified by California as causing cancer or reproductive toxicity.
The warnings are intended to help California consumers make informed decisions about their exposures to these chemicals from the products they use. The California Office of Environmental Health Hazard Assessment (OEHHA) administers the Proposition 65 program and publishes the listed chemicals, which includes more than 850 chemicals. It is the buyer's responsibility to research the product and determine whether or not the item contains these chemicals. Buyers can do so by contacting the manufacturers directly.
SELLER’S AGENT: It is understood that Buyer is not an agent of Seller and shall not refer to the Seller’s corporate name in any of its products or literature without the express written consent of the Seller.
PRIVACY AND PAYMENT POLICY: Customer information will remain secure and will not be shared or sold to any third party. Customer information will only be used by us for any email announcements or information. If you do not wish to receive emails from us, simply press the unsubscribe button on the email once it is received.
Customer credit card information is never known by Southern Electronics. If credit card is chosen as the payment method, the card details are only known by the payment gateway service that we provide.
All payments made on our website go through a verification system to ensure legitimacy of the purchase. We reserve the right to cancel any order if we feel the order may potentially be fraudulent.