Answers Before You Order
Find answers about product availability, pricing, purchase orders, shipping, returns, tax exemption, international orders, and other common Southern Electronics policies.
Common questions about ordering from us
Select any question below to view the answer. Product availability, lead times, return eligibility, and other requirements can vary by manufacturer and item.
Availability & Sourcing
Product availability, manufacturer lead times, and items not listed online.
How do I know if a product is in stock?
While many products are available to ship within a few days, some items are built to order, manufactured on demand, or subject to extended lead times.
Estimated delivery dates shown during checkout generally assume the product is currently available. To confirm stock and delivery timing, we recommend contacting us before placing the order. You may call, email, use website chat, or select the Request Quote button on the product page.
When an ordered item is unavailable or delayed, our team will contact you after reviewing the order and before the payment is fully processed.
Do you only sell the items listed on your website?
No. Southern Electronics works with hundreds of manufacturers and multiple authorized and independent distribution resources. Our website represents only a portion of the products we can provide.
When you do not see the item you need, contact us with the manufacturer, part number, quantity, and required delivery date. Our sourcing capabilities may also help locate obsolete, discontinued, backordered, or difficult-to-find products.
Learn more about our sourcing services or email sales@southernele.com .
Do you have a minimum order?
Southern Electronics does not apply one universal minimum order to every product. However, certain manufacturers or product lines may require a minimum order amount, package quantity, or minimum billing charge.
When a manufacturer minimum applies, information may appear in the product or brand information on our website. For questions about minimums or an order that may fall below a required amount, contact us or use the Request Quote button.
Pricing & Accounts
Purchase orders, tax exemption, project pricing, and account terms.
Do you accept resale or tax-exempt certificates?
Yes. Southern Electronics currently collects applicable sales tax in Louisiana, Mississippi, Texas, and Arkansas.
To request tax-exempt status, create an online account and email the applicable resale or exemption certificate to sales@southernele.com .
We will notify you after the certificate has been reviewed and applied to your account. The certificate must be submitted and approved before the tax-exempt order is placed.
Do you accept purchase orders?
Yes. Purchase orders may be emailed to sales@southernele.com .
For established open-account customers, our team will review, confirm, and process the purchase order according to the approved account terms.
Customers requesting Net 30 terms may contact us for a credit application. Credit review can take up to five business days, so we recommend paying by credit card or ACH when the order is time-sensitive.
Do you provide reseller, bulk, or project pricing?
Yes, when additional pricing support is available. Pricing can vary according to the manufacturer, quantity, product family, market conditions, project size, and delivery requirements.
Resellers, contractors, integrators, OEMs, and customers requesting bulk or project pricing should use the Request Quote button or email the item list to sales@southernele.com .
Include the manufacturer, part number, quantity, required delivery date, and any project or bid information that may help us request better pricing.
Shipping & Delivery
Third-party accounts, overnight delivery, and international shipments.
Can you ship using a third-party carrier account?
Yes. Many orders can ship using a customer's third-party FedEx or UPS account.
Contact us before purchasing so we can confirm whether the order and fulfillment location can support third-party billing. When placing the order online, include the carrier account number and requested service level in the checkout Add Note or shipping instructions field.
In some cases, the shipping charge may initially appear on the order and then be adjusted after our team confirms the third-party account and shipping method.
Do you offer overnight or rush shipping?
Rush and overnight shipping may be available depending on product stock, the fulfillment location, warehouse processing time, carrier cutoff times, and the delivery destination.
Some locations can ship available products the same day when an order is received before the applicable cutoff. Other locations may require one or two business days to process an air shipment.
Contact us before purchasing any time-sensitive order. We will review stock, processing time, carrier options, and the requested delivery date before confirming the order.
Do you ship internationally?
Southern Electronics can coordinate international shipment for many products. However, international orders cannot currently be completed through standard website checkout when the shipping address is outside the United States. Our international order minimum is $1,000.
International customers must request a quote before ordering. Depending on the shipment, the customer may also be asked to provide a shipping label, freight account, forwarding instructions, or pickup arrangement.
International orders are generally considered non-cancelable and non-returnable. Email sales@southernele.com with the item list, quantity, destination, and requested delivery method.
Returns & Policies
General return eligibility and manufacturer-specific restrictions.
Do you accept returns?
Eligible products may generally be returned within 15 days of delivery, subject to Southern Electronics and manufacturer approval.
Products must be unused, undamaged, uninstalled, and in resalable condition. All original packaging, manuals, accessories, labels, and included materials must be returned with the product.
Manufacturer restocking fees may apply. Certain products—including custom, configured, made-to-order, special-order, obsolete, international, or non-cancelable/non-returnable items—may not be eligible for return.
Did not find the answer you need?
Contact Southern Electronics with your product, order, shipping, account, or policy question. Our team will help review the details and determine the next step.